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Terms and Conditioins

Payment
Payment for the products listed on the Estimate specified in this Agreement is due according to the "Payment Schedule", unless otherwise specified under the Agreement To Purchase. Payment may be made by check, cash, credit card, wire transfer, or some other prearranged payment method. For any credit card transactions used as payment, AIS is entitled to collect a fee equal to 3% of the total amount of the credit card transaction. Purchaser agrees to pay the amount(s) due as specified on the "Payment Schedule." Purchaser is also required to pay interest on all past-due amount(s) or outstanding balance(s) at a rate of 3% per month, or the highest rate allowed by law, whichever is greater.

Shipping
Domestic orders ship either by UPS, Fedex, or USPS.
International orders ship UPS or Fedex WORLDWIDE.

A Note About Electronic Products
Electronic equipment from time to time breaks down during regular use or arrives DOA (dead on arrival). We try to explain our policies in detail to avoid surprises and keep our customers happy. We strive to make these rare occurrences as painless as possible, but there are a few things you can do to help. ALWAYS save the original packaging. This ensures that if you must ship a product back for repair, there is a better chance that it will arrive at its destination in good condition. ALWAYS double box your shipment for additional protection, ALWAYS insure your shipment for the replacement value, and NEVER write on the original packaging or documentation.

Technical Support
AIS's Telephone Technical Support Hours are 9:00am to 6:00pm Monday through Friday, Eastern Time, excluding holidays. A signed "Support Contract" is required for this service. Customers without a contract are not eligible for our support service.

Return Policy
We provide a 15 days return period for all hardware products. There is absolutely no return on all consumables such as paper and special order items, labor charges, software, laptops, and close-out merchandise. Any labor fees charged to install/equip returned items will not be refundable under any circumstances. All returns require an RMA (Return Merchandise Authorization) number. Restocking fee of up to 30% of the price of the returning item will apply when the return is not due to an error by AIS or our Supplier. Items CANNOT be returned if it is not in its original packaging, or if they have missing parts or are damaged. Return is available to Cash, Check, and Credit Card customers only. AIS does not accept any return from Leasing Customers. Leasing Customers must directly contact the appropriate leasing company. Sales receipt is required for return or warranty. No exception! There will be $35 mandatory charge for NSF or returned checks, and a 24% ARP charge on past due invoices.

Warranty Information
All products are sold with the manufacturer's warranty and no other warranty is offered by the seller. The manufacturer's warranty begins on the date of the original shipment to the buyer. Defective products will be handled by the manufacturer. The manufacturer's warranty is contingent upon the proper use of the hardware and/or software in accordance with the instructions and specifications published by the manufacturer. The manufacturer's warranty is void as to any products that have been repaired or modified by persons other than those authorized representatives of the manufacturer or which have been subjected to misuse, negligence, or accident at the hands of the buyer. If you are in need of warranty repair, please call 678.205.0418 to outline the details of the problem. We will issue a RMA number that must be included in the return packaging. Keep in mind that you are responsible for shipping charges one way. Please have the invoice handy when you call.
Early Cancellation
In case of Early Cancellation from the time of signing this "Agreement to Purchase" to the date products are installed, the purchaser is required to pay a non-refundable "Early Cancellation Fee" equal to, either 10% of the "Total Price" listed on this agreement, or total costs incurred by AIS up to the date of cancellation, whichever is greater. There will be a 30% restocking fee if order is canceled after product has been ordered.

Limitations of Liability
AIS' MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD. AIS SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THIS LIABILITY LIMIT. AIS SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR ANY MALFUNCTIONS, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, LOSS OR DAMAGES TO RECORDS OR DATA, SPEICAL, INCIDENTAL, CONSEQUENTIAL, OR EXEMPLARY DAMAGES, WHETHER OR NOT MULTIWAVE IS APPRAISED OF THE POSSIBILITY OF SUCH CLASIMS OR DAMAGES.

Dispute Resolution/Choice of Law/Venue
Any dispute between Customer/Purchaser and AIS arising out of this transaction shall be resolved within the exclusive jurisdiction of the State courts of Georgia, County of Dekalb, and interpreted according to Georgia law. Customer/Purchaser also agree not to bring any legal action, based upon any legal theory including contract, tort, equity or otherwise, against AIS that is more than one year after the date of this invoice. Finally, if legal action is brought by Customer/Purchaser or AIS against the other party, the party prevailing in the suit shall be entitled to recover, in addition to the recovery awarded in the action, its court costs and reasonable attorney's fees including in the brining and/or defense of the action. 

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